Contact Us

Here is the updated Contact Us page content, tailored for SYEAPTY with the product focus shifted to Christmas Ceramic Plates and all updated company information applied.

Contact SYEAPTY

Welcome to SYEAPTY.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our Christmas ceramic plates, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

Email: service@syeapty.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the plate's condition, festive motifs, rim detailing, base, or another product feature

Providing complete information from the beginning can help us review your request more quickly.

2. Customer Service Hours

Support Email:

service@syeapty.com

Service Hours:

Monday–Friday

9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period. Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Christmas ceramic plate and product information

  • Product use, food safety, and care guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and other after-sales matters

  • Product dimensions, glaze finishes, and materials

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a ceramic plate or other product arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Plate & Product Support

SYEAPTY curates creative Christmas ceramic plates across three distinctive collections:

  • Festive Classic Collection

    Traditional holiday designs featuring timeless motifs like holly, reindeer, gingerbread, and classic festive color palettes designed for warm holiday dining.

  • Dreamy Holiday Collection

    Soft, charming, and playful ceramic plates featuring whimsical winter wonderland illustrations, cheerful characters, and dreamy pastel accents.

  • Artisan Holiday Collection

    Expressive and handcrafted-style plates featuring elegant gold trim, rich textured glazes, dynamic holiday shapes, and artistic festive patterns.

If you need assistance with a SYEAPTY product, we can help with questions concerning:

  • Plate dimensions, weight, and diameter

  • Materials, microwave/dishwasher compatibility, and food-safe glazes

  • Decorative details, embossed patterns, and metallic trims

  • Product care, cleaning, and storage guidance

  • Product variations and display options

  • General product information

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

SYEAPTY welcomes enquiries from retailers, distributors, commercial purchasers, home and lifestyle businesses, holiday pop-up stores, gift retailers, and other potential partners.

For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:

service@syeapty.com

To help us identify your request, you may use:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Company Information

  • Brand: SYEAPTY

  • Website: syeapty.com

  • Legal Entity: Xinjiang Aidelaisi Trading Co., Ltd.

  • Registered Address: Unit E109, 21st Floor, Tower A (part of the Twin Towers complex), Bainiaohu Xinjing Center, No. 5433 Wansheng Street, Economic and Technological Development Zone (Toutunhe District), Urumqi, Xinjiang

  • Unified Social Credit Code: 91650106MAEDWGJ461

  • Customer Support Email: service@syeapty.com

syeapty.com is owned and operated by Xinjiang Aidelaisi Trading Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding a holiday ceramic plate that suits your festive table setting to receiving, using, and caring for your order, we want your experience with SYEAPTY to remain clear and straightforward.

Whenever you need assistance, contact us at:

service@syeapty.com

Thank you for shopping with SYEAPTY.

SYEAPTY — Creative Ceramic Plates for Festive Holiday Moments.